1.0 Local Postage Delivery
1.1 All orders will be processed by FF2 Marketing System Pte Ltd (FF2) and delivered using local postage delivery at no charge unless otherwise stated.
1.2 Where there is a specific request for courier delivery, FF2 will charge a delivery cost of S$4.90 per order but FREE for order value above SGD$100. FF2 will call to confirm the customer courier delivery date and time.
1.3 Customers may also arrange to SELF-COLLECT the processed order at FF2 office at 57, Ubi Avenue 1, #07-14, Ubi Centre, Singapore 408936 on Mondays to Fridays, 9am to 6pm.
1.4 For self-collection, notification will be made to the customer within 2 working days. Do not self-collect if you have not received FF2 notification by email or SMS.
1.5 Delivery may not be available to certain restricted areas in Singapore.
1.6 Courier deliveries will be made within five (5) working days of order fulfilment. Tracking numbers shall be made for all courier deliveries.
2.0 Product Returns
2.1 Products sold are not refundable and returnable unless found defective within 7 days of delivery date.
3.0 International Shipping/Delivery
3.1 For international deliveries, please direct your enquiries to firstname.lastname@example.org.
Dated 1 December 2019