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The fastest way to reach is contacting us via SMS at +65 8356 2044. Drop us an email at cs@ff2group.com or fill up the contact form in our contact page.

Once you have placed your order, please allow 2-3 business days for your order to be processed. Depending on the product, your parcel will take up to 3 working days to arrive for most SG orders. International orders may take slightly longer to arrive.

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

No, it is not necessary to have a paypal account to make your payment.

After you click complete order, you will be redirected to Paypal where you can do a Paypal Guest Checkout, when you click “Pay with Debit or Credit Card” below.

With this, you do not need to create a Paypal account, and the payment will be deducted from your credit card. Paypal is just a host platform for our payment system. They do not withhold any of your information when you use the Guest Checkout.

If you have any other questions regarding the payment methods, or face any difficulty during payment, feel free to drop us a message on Facebook or email us at cs@ff2group.com and we will assist you as quickly as possible!

We only offer refunds for damaged or defective goods and missing parcels.

Should you require a refund, drop us an email at cs@ff2group.com with an attached image of the damaged product (if applicable) and your order number, and we will be in touch with you as soon as possible.

Your refund may take some time before it is fully processed.

If you have yet to receive your refund, take the following actions:

  1. Check your bank account again.
  2. Contact your credit card company.
  3. Contact your bank

 

If you’ve done all the above and still have not received your refund yet, please contact us at cs@ff2group.com.

Yes! All orders above SGD $80 will be entitled to Free Local Shipping.

We ship worldwide!

Each product has their own unique specifications that can be found in the product description.

Fuel Fortifier™ is not an additive but a unique all-in-one fuel conditioner with “power boosting, fuel saving and cleaning” effect on your engine. It is a signature product of FF2 and is not an additive.

Fuel Fortifier™ is 100% organic, free from any chemical substances. It conditions the existing fuel by increasing the calorific value and cleans the fuel line system using its inherent cleaning properties without changing the fuel properties. Fuel Fortifier™ meets Singapore’s National Agency (NEA) guidelines on fuel additives for the prevention of air pollution. 

You can feel the difference in engine power almost immediately. For fuel savings and other benefits, you may need 2 to 3 rounds of flushing of the fuel system using Fuel Fortifier™ treatment. 

Fuel Fortifier™ is non-corrosive and therefore will not damage the metal, rubber and plastic components of your engine. 

It is likely that the fuel oil filter of your car is choked from the rust particles or contaminants loosening up after using Fuel Fortifier™. Replace the fuel oil filter and you should not be experiencing a sluggish starting or slow acceleration.